Support
Last updated: June 28, 2026
Answers to the most common questions, plus how to reach a human. Most issues come down to activation or billing, so start there.
01Contact us
Email support@cheatgpt.appand we’ll get back to you, usually within one business day. Include the email address you used at checkout so we can find your account faster.
02Activating CheatGPT
After subscribing, activate the extension on your computer:
- Open the CheatGPT popup from your Chrome toolbar and enter your email.
- We email you an activation link. Open it and click Activate this device.
- The popup switches to active within a few seconds.
Paid but not active?
CheatGPT runs on one device at a time. Activating a new device replaces the old one, which stops working immediately.
03Billing & subscription
- Manage or cancel your plan any time from your dashboard.
- Uninstalling the extension does not cancel your subscription. Cancel from the dashboard to stop billing.
- Refunds are available within 7 days of purchase. Email us and we’ll take care of it.
04What's supported
CheatGPT works on Classic Canvas quizzes and assignment pages. On a quiz it can draft answers for multiple choice, true/false, multiple answer, short answer, and numeric questions, and it can surface your own prior answers when a question was attempted before.
Canvas New Quizzes(the newer engine that loads questions in a separate frame) is not supported yet. If a quiz looks different from the classic layout, that’s likely why the toolbar doesn’t appear.
05Troubleshooting
- Toolbar didn’t appear on a quiz? Reload the quiz tab. The toolbar mounts itself on Classic Canvas quiz and assignment pages.
- Can’t find the icon? Click the puzzle icon at the top-right of Chrome and pin CheatGPT so it stays in your toolbar.
- Just updated or reloaded the extension? Refresh any open Canvas tabs so the latest version loads.
- Still stuck? Email support@cheatgpt.appwith your account email and what you’re seeing.
06Privacy & data
For what CheatGPT sends to our AI provider, what we store, and your rights over your data, see our Privacy Policy and Terms of Service.